Sweet Creations Unlimited wants you to be completely satisfied with your purchase.

Please call our store at 1-215-288-7070 or email us at sales@swtcreations.com if you are unsatisfied.

All sales are final. No returns for unwanted items will be accepted.

Food items are shipped at the customer's risk due to possible temperature changes. We do NOT accept returns on melted chocolate wafers.

If We Shipped the Wrong Item

First, call our store within 5 days of receiving your package and we will correct our error. PLEASE do not ship the item back before calling.

Tracking Shows Delivered but Not Received

To ensure all of our customers receive their packages, Sweet Creations makes sure every package is trackable. For every package that is shipped, the customer will receive a tracking number. The tracking number provided will ensure that the package is delivered. In very few cases the package may say it's delivered, but it is not. For the few that are not delivered and the tracking says it has, we ask the customer to do a few things before contacting Sweet Creations Unlimited.

Check with the carrier who delivered the package (this will normally be USPS). In some circumstances, the package may be waiting to be picked up at the customer's local delivery center. The carrier has full discretion to deem the place of delivery "safe" to leave your package or to re-schedule delivery for a later date.
Check with other household members and neighbors.
Take a look outside. Sometimes the carriers may "hide" the package if it is an unsafe area or if no one is there to personally receive the package. The package may be hidden in bushes/shrubs surrounding the place of delivery.

If the package is still missing please contact Sweet Creations Unlimited. We will file a report with the carrier's Theft Department. Tampering with mail/deliveries is a Federal Offense and Sweet Creations Unlimited takes this matter very seriously. The outcome of the report may take several business days. Once Sweet Creations Unlimited hears back from the carrier's Theft Department, we will issue a refund. We will not reship the package. The customer would then have to place another order.

Damaged Items

We take pride in packaging your orders with great care. However, sometimes damage occurs and we need to be notified promptly in order to serve you better. Please DO NOT throw out any damaged product(s). We may ask to see pictures of the damage and/or send the damaged item(s) back. If our request to see the item is not fulfilled because it has been discarded, we will NOT issue a refund.

For Damaged Goods Claim

Save your shipping box and packaging! It needs to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded. Call our store to report damaged goods within 3 days of receiving the product. A return merchandise label may be issued if we wish to have the product returned to us. A delivery carrier will pick up your package. A refund on your credit card will be issued when we receive the damaged goods providing all conditions of our return policy are met. If possible, we can also ship out a replacement item.

Refused Orders and Undeliverable Orders

Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping to Sweet Creations and a restocking fee. Undeliverable packages include orders with incorrect addresses or orders where the delivery company has made attempts to deliver and no one is available to accept the package.